SHIPPING & DELIVERY POLICY

Last Updated: October 2026

INTRODUCTION

At ADAA, we believe that a beautiful jewelry shopping experience should extend beyond choosing your favorite pieces. From the moment you place your order until your jewelry arrives at your doorstep, we aim to make the entire process smooth, secure, and reliable.

Every ADAA order is carefully inspected, prepared, and packaged to ensure your jewelry reaches you safely and in excellent condition.

Whether you're shopping for necklaces, bracelets, earrings, statement jewelry, or thoughtful jewelry gifts online in Pakistan, ADAA offers convenient nationwide delivery.

Please review our Shipping & Delivery Policy before placing an order.

1. ORDER PROCESSING & DISPATCH

Once your order has been successfully placed and confirmed, our team begins preparing it for shipment.

Estimated Dispatch Time: 1–2 Working Days

Before dispatch, we carefully:

• Verify the order details.

• Inspect the jewelry pieces.

• Check the product quality and condition.

• Prepare secure packaging.

• Arrange shipment through our courier partners.

Orders placed on Sundays or public holidays may begin processing on the next working day.

Please note that personalized or made-to-order jewelry may require additional preparation time, which will be communicated where applicable.

2. DELIVERY TIME ACROSS PAKISTAN

ADAA offers jewelry delivery across Pakistan, subject to courier service availability.

Estimated Delivery Time: 4–5 Working Days

We deliver to major cities and other serviceable locations, including:

• Lahore.

• Karachi.

• Islamabad.

• Rawalpindi.

• Faisalabad.

• Multan.

• Peshawar.

• Gujranwala.

• Sialkot.

• Other serviceable areas throughout Pakistan.

Delivery timelines are estimates and may vary depending on your location, courier services, and operational circumstances.

Remote areas may require additional delivery time.

3. ORDER CONFIRMATION

After placing an order, an ADAA representative will contact you to confirm your order and delivery details.

To help us process your order efficiently, please provide:

• Your full name.

• An active phone number.

• A complete delivery address.

• Your city and relevant location details.

• Any additional delivery instructions, if necessary.

Orders containing incomplete or incorrect information may be placed on hold until the required details are confirmed.

We encourage customers to respond promptly to order confirmation messages to avoid unnecessary delays.

4. SHIPPING CHARGES

Shipping charges, where applicable, will be displayed during checkout or communicated before your order is confirmed.

Delivery fees may vary depending on:

• Delivery location.

• Courier service availability.

• Special delivery requirements.

• Promotional shipping offers.

Any applicable shipping charges will be communicated before final order confirmation.

5. ORDER TRACKING

Once your order has been dispatched, tracking information may be shared through the contact details associated with your order.

Tracking information may include:

• Courier company details.

• Shipment tracking number.

• Tracking link, where available.

• Dispatch confirmation.

Please allow some time for the courier tracking system to update after the parcel has been handed over.

If you need assistance locating your shipment, our customer support team will be happy to help.

6. SECURE JEWELRY PACKAGING

At ADAA, every jewelry piece is packaged with care.

Our packaging process is designed to help protect products from damage during handling and transportation.

Before dispatch, we aim to ensure that:

• Jewelry is inspected for visible defects.

• Delicate pieces are appropriately protected.

• Products are packed securely.

• Packaging is checked before shipment.

• The correct products are included in the order.

Whether you are purchasing jewelry for yourself or selecting a gift for someone special, we want every ADAA delivery to feel carefully prepared.

7. DELIVERY DELAYS

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

These may include:

• Courier service disruptions.

• Public holidays.

• Adverse weather conditions.

• High order volumes.

• Seasonal sales and promotional campaigns.

• Remote delivery locations.

• Government restrictions.

• Natural disasters.

• Unforeseen logistical difficulties.

If your shipment experiences an unexpected delay, our team will make reasonable efforts to assist you and provide available information regarding your delivery.

Estimated delivery dates are not guaranteed unless expressly confirmed otherwise.

8. INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing accurate shipping and contact information when placing an order.

Please ensure that your:

• Full name is correct.

• Contact number is active.

• Delivery address is complete.

• City and area details are accurate.

• Additional delivery instructions are provided when necessary.

Incorrect or incomplete information may result in delayed or unsuccessful delivery attempts.

If a parcel is returned to ADAA due to incorrect customer information or an unreachable contact number, additional shipping charges may apply for re-dispatch.

This does not affect any rights customers may have under applicable consumer protection laws.

9. MISSED OR UNSUCCESSFUL DELIVERY ATTEMPTS

Please ensure that you or a trusted person is available to receive your parcel at the delivery address.

If the courier is unable to complete delivery, they may:

• Contact the customer directly.

• Attempt delivery again.

• Request additional address information.

• Return the parcel after unsuccessful delivery attempts.

The number of delivery attempts and related procedures depend on the courier company's policies.

If a parcel is returned to ADAA, our support team may contact you to discuss re-delivery options.

Additional shipping charges may apply where the unsuccessful delivery resulted from circumstances within the customer's control.

10. DAMAGED, MISSING OR INCORRECT ORDERS

We carefully inspect and package every ADAA order before dispatch.

However, if your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of receiving your parcel.

To help us review your concern, please provide:

• Your order number.

• Clear photographs or videos of the product.

• Photographs of the packaging.

• The shipping label.

• A description of the issue.

Our team will review your request in accordance with our Return & Exchange Policy and applicable consumer protection laws.

Please retain the original packaging until your concern has been reviewed.

11. ORDER CANCELLATIONS & ADDRESS CHANGES

If you need to cancel your order or update your delivery address, please contact us as soon as possible.

Order cancellations are generally accepted only before dispatch.

Once an order has been handed over to the courier, changes or cancellations may no longer be possible.

Address modifications after dispatch depend on courier availability and may result in additional charges.

Any applicable statutory cancellation rights remain unaffected.

12. CONTACT US

If you have any questions regarding your ADAA order, shipping, tracking, or delivery, please contact our customer support team.

ADAA — Jewelry & Accessories

Email: jewelsbyadaa@gmail.com

WhatsApp: +92 308 6555583

Instagram: @by___adaa

Website: https://byadaa.com

Our team will be happy to assist you with delivery-related inquiries.

OUR SHIPPING COMMITMENT

At ADAA, we believe every jewelry order deserves attention, care, and thoughtful packaging.

We strive to provide a smooth and dependable delivery experience so you can shop with confidence.

Thank you for choosing ADAA.

Beautiful jewelry, thoughtfully packed and delivered with care.